Demed Privacy Policy

  • Last Revised on Marth 3, 2024

    While you navigate through our websites, blogs, social media platforms, mobile applications, and electronic communications, we may gather your Personal Information.

    POLICY COVERAGE

    Demed Websites:
    This Privacy Policy covers Personal Information we gather from "DemedWindows.com" and all other official Demed websites and apps. These include, but are not limited to, the Demed mobile site, Renewal by Demed websites and apps, official sweepstakes entry forms, forms connected to this Privacy Policy, mobile apps, and other associated apps linked to Andersen products and services (together known as the "Sites"). This Privacy Policy is also a part of Demed's "Site Terms and Conditions of Use."

    WHAT IS PERSONAL INFORMATION?

    "Personal Information" refers to any data that can be used to identify an individual (or a household). This includes, but isn't limited to, identification details (like names, phone numbers, physical addresses, email addresses, social security numbers), family details (like the names of your spouse/partner, children/dependents, and their birthdates), protected classification characteristics (like race, ethnicity), biometric data (like fingerprints, signature), online activity data (like browsing history, interactions with our Sites, submitted or not), payment details (like credit information, credit card details), location data (like GPS, IP address), employment-related information, education data, and other private information unique to you. Personal Information also includes data that can identify you when combined with other information, such as your browser type, the URL of the previous site(s) you visited, your internet service provider, the operating system of your devices, and your internet protocol ("IP") address.

    THIRD-PARTY WEBSITES:

    If you share your Personal Information with us via a third-party website, that third party may also collect this information independently. This Privacy Policy only covers Personal Information collected directly by Demed or on behalf of Demed. Any information collected by third-party websites falls under their respective privacy policies. Any privacy preferences you set with third parties won't affect our use of your Personal Information gathered through our Sites. Please note that our Sites may contain links to other websites not owned or controlled by Demed, and we're not accountable for their privacy practices. Demed may employ third-party services on our Sites to enhance your online experience or for other purposes. Third parties, including Facebook and other social media platforms, may use cookies, web beacons, and other storage technologies to collect or receive information from our Sites and elsewhere on the internet, and use that information to provide measurement services and target ads.

    YOUR CONSENT

    For Adults:
    By using our Sites, you're agreeing to the terms of this Privacy Policy and giving consent to Demed to process, use, and possibly disclose your Personal Information as outlined in this Privacy Policy.
    Furthermore, some parts of the Sites might ask for your contact details, which could include your home or mobile phone number. By giving us this information, you are giving us permission and authorizing Demed to get in touch with you for the purposes mentioned below. This may involve SMS messages (including text messages), calls with a prerecorded message or artificial voice, and calls/messages sent using an auto-dialing system or automatic text system.

    Please be aware that if you phone us or if we phone you, the call may be recorded. By sharing information with us over the phone, you're consenting to the terms of this Privacy Policy and authorizing Demed to process, use, and possibly disclose your Personal Information according to this Privacy Policy.

    Regardless of whether you've previously chosen to receive or not receive telemarketing calls, other calls, or SMS messages (including text messages), by giving us your contact information, you are explicitly agreeing to and authorizing us, our agents, representatives, affiliates, or those calling on our behalf to contact you for any purposes related to our products and services. This may involve advertising or telemarketing messages. You acknowledge that this consent applies to the specific number(s) you have provided or may provide to us in the future, or numbers that we can reasonably associate with your account (through methods like skip tracing or caller ID capture as described in this Privacy Policy). You confirm that the telephone number(s) you provide or will provide in the future are your contact numbers and that you will promptly inform us if a specific number is no longer associated with you. Additionally, you understand that your mobile phone provider may charge you based on your plan. You can revoke any consent you give to Demed at any time for each communication method.

    Information About Minors:
    Our Demed Sites are not meant for minors. We don't aim our products or services at minors and we don't knowingly collect Personal Information from anyone under the age of 18. If we find out that we have received Personal Information from someone under 18 without proper permission, we will do our best to delete that data as soon as we can.

    Information We Collect About You

    Contact information:
    When you visit our Demed Sites, we collect the contact information you provide. This may include your name, username, business name (if applicable), purchase history, billing and shipping addresses, phone numbers, email addresses, location, and other digital contact details.

    Payment Information:
    When you buy our products and services, Demed collects your payment details. This can include information from your credit or debit card, personal check, PayPal account, gift card, or other electronic payment services. We use this information for processing payments and preventing fraud, and we won't use it for any other purpose.

    Credit and Identifier Information:
    In connection with your purchases or attempted purchases of our products and services, Demed may collect credit and identifier information about you. This may include details about your credit history, income, social security number, and date of birth. We may use this information to assist you in improving your credit situation, among other things.

    Applications for Employment:
    If Demed has job openings listed on our Sites, you may be able to apply for a job by providing your Personal Information. This includes details like your contact information, work experience, and anything else needed for the application.

    Information Needed for Warranty Claims:
    When you need to make a claim under one of our warranties, Demed will ask for Personal Information related to your original purchase. This helps us process the warranty request and prevent any fraudulent claims.

    Demographic Information:
    We gather information about you, your activities, and where you live. This helps us understand your feedback on our products and services better, so we can improve for you in the future.

    Location Information:
    Demed collects location data from your mobile device's GPS or IP address, depending on whether you're using our mobile site or online version. Along with other uses mentioned in our Privacy Policy, we may use this location data to help you find a nearby Demed dealer.

    Communications and Promotions:
    When you reach out to Demed through blogs, social media, offline communications like mailers or trade show forms, or online/in-person communication methods like entry forms, we collect the information you provide. Sometimes, we may ask for Personal Information to give you more details about our products/services or to tailor marketing to you. This helps us follow up with you and verify your requests. You may also find promotions on our Sites where you can enter online.

    Surveys and Polls:
    Your opinions matter to us, so we might run online surveys or polls to gather feedback. Participating in these is always your choice. The Personal Information gathered in surveys helps us enhance our Sites and create better content, features, and promotions. Survey and poll responses are kept anonymous unless we specifically ask for Personal Information or state otherwise.

    Other information:
    We keep track of the browser you use when you visit our Sites. Additionally, we may monitor the specific pages you view, the website you were on before coming to ours, and the website you go to after leaving ours.

    How We Get Information About You

    You Share the Information:
    We may gather your details, including Personal Information, through online forms, data you input, or any other way you provide information to us. This could happen when you buy our products or services, apply for a job, enter contests, or any other situation where you share your information with us.

    Analytical Tools:
    Like many other websites, Demed uses analytic tools to automatically collect Personal Information such as your Internet domain/host name, IP address, browser type, operating system (like Mac OS, Windows OS, or Android OS), click patterns, and the date/time of your visit to the Site. This data may be combined to see how the Sites are used and to keep improving our content and Site quality.

    Mobile Applications:
    If you decide to download the mobile versions or mobile app versions of the Sites, Demed might collect information like your location, how you use the app, the type of device you have and its operating system, unique device identifiers, IP address, and if you use mobile coupons in a purchase, and more.

    Tracking Cookies:
    Demed uses "cookies" to collect data on website visitors, track user behavior (like how they interact with the Sites), and remember visitor preferences, among other things. Some cookies on the Sites gather data using third-party tools. Demed works with third parties to collect specific Personal Information for activity and trend reports. Demed partners with third parties for these reporting services.

    In most web browsers, you can choose to block cookies, receive a warning before accepting them on a website, or adjust your cookie settings. You can access your browser settings at any time to change your cookie preferences or delete cookies from previous visits to the Demed Sites.

    How We Use Information About You

    Apart from the business reasons mentioned in the "Information We Collect About You" section, Demed uses Personal Information (gathered from you and/or your device) for various purposes such as managing systems, improving your experience on our Sites, promoting our products and services, and communicating with you. Depending on applicable laws and your choices, specific uses may include, but are not limited to:

  • Collecting data for market research, analytics, and monitoring website performance.

  • Providing details about our products and services as needed.

  • Noting your color, style, and design preferences as you browse our Sites.

  • Showing personalized ads based on individual interests or preferences, on our Sites or third-party sites.

  • Monitoring the effectiveness of our marketing campaigns.

  • Scheduling appointments at your home upon your request.

  • Gathering information for lead generation or selling additional products/services.

  • Considering you for job opportunities at Demed.

  • Assisting in transactions for purchasing replacement parts.

  • Demonstrating Demed's compliance with legal requirements, policies, and procedures.

    The uses mentioned in this section are not the only ones, and there could be more ways we use your Personal Information as explained in other parts of this Privacy Policy.

    When you use the Sites, you are giving Demed your Personal Information, and we may use it for valid business reasons. This includes sharing, selling, or transferring that information to Demed subsidiaries, affiliates, and other third parties like dealers, suppliers, and service providers. By using the Sites, you acknowledge that your Personal Information may also be shared with Demed's successors, assigns, or business partners.

    These third parties may reach out to you for various reasons, such as:

  • Contacting you about our products and services.

  • Offering information or help when you ask for it.

  • Preventing emergencies or harm to others.

  • Meeting legal requirements or proving compliance.

  • Safeguarding our rights and policies.

  • Safeguarding the rights of a third party as required or allowed by law (such as complying with a court order).
    Demed also partners with third parties to maintain and enhance the Sites. We will make reasonable efforts to ensure these third parties do not disclose your Personal Information, except for providing the necessary services. However, we cannot guarantee that these third parties will not disclose your Personal Information.

    We provide some of your Personal Information to our authorized independent retailers, dealers, and certified contractors. This information helps them arrange appointments with you and market their products or services to you. This Personal Information may include your name, phone number, email address, mailing address, and other contact details.

    If you wish to make such a request, you can use one of the methods listed at the end of this document.

    Security

    Demed uses standard industry practices to safeguard the Personal Information it manages. Demed takes reasonable steps to protect your Personal Information from unauthorized access, use, or disclosure, whether it is within Demed's systems or on its behalf.

    Access to secure areas of our Sites is limited to authorized users who have a legitimate business need to access that Personal Information. Unauthorized individuals trying to access these areas may face consequences such as employment actions, legal prosecution, or financial penalties.

    Demed may engage third parties to provide content or services, like e-commerce technology. While Demed selects these third parties following industry standards, Demed does not have full control over the security measures these third parties use.

    Although we strive to protect your Personal Information using commercially acceptable methods, no method of transmitting data over the Internet or storing information can be completely secure. Therefore, while we aim to safeguard your Personal Information, we cannot guarantee its absolute security.

    Changes to Privacy Policy

    Demed may update this Privacy Policy occasionally. If we make any changes, we will post updates on this page to keep you informed about the information Demed collects, how it's used, and when it's shared. Any revisions to the Privacy Policy will take effect immediately once posted on any of the Sites. By using the Sites, you agree to check the Privacy Policy for updates whenever you visit.

    Accessing and Deleting Personal Information

    If you have provided Personal Information to Demed, you can ask for a list of that data for review or deletion. To protect your information, you will need to prove your identity when making such requests.

    Demed may need to keep certain Personal Information for legal reasons, security purposes, completing transactions you requested, or other lawful uses. This includes:

  • Fulfilling transactions or contracts between you and Demed

  • Protecting against security threats or illegal activity

  • Fixing errors in the information

  • Exercising free speech rights or other legal rights

    Demed may keep your Personal Information to:

  • Follow the California Electronic Communications Privacy Act

  • Conduct research for public benefit

  • Use the information as expected in our relationship

  • Honor warranties or product recalls

  • Meet legal obligations

  • Use your information internally in a lawful way that fits the original purpose

    Demed will try to respond to your requests about your Personal Information promptly or as required by law.